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FAQ

Why don't I get Domino Dollhouse emails?

If you'd like to receive the Domino Dollhouse Newsletter via email, please email us through the Contact Page with a request.  If you've already signed up for our Newsletter and are not receiving it please contact us to be added manually by our staff.  If you have emailed us and have not received a response, our emails are most likely going to your junk folder.  Make sure that you check your spam folder for emails from Domino Dollhouse.

Is it safe to shop on the Domino Dollhouse website?

Domino Dollhouse uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do you have a telephone number?

We sure do! You can call us at 909-455-2697.  Please note: we only have customer service office hours via telephone Monday, Tuesday, and Thursday between 11-4pm PST and Friday between 10-3pm PST.  Please leave a message if it is not during those hours with a brief reason for calling, any applicable order numbers, and a call back number so we can get back to you as soon as possible.  

Can I use more than one coupon on my order?

Only one coupon is allowed at a time. Our site will only accept the last code entered.

Your clothing is so expensive.  Why is that?

Hopefully we can give you a bit of insight into our brand and pricing structure...from our owner Tracy: "I run this company by myself with the help of 1 part time shipper out of my home.  We are not a large or even medium corporation, but in fact a small home based business.  I produce around 50 garments in each style in the United States with the help of a small LA factory.  The garments are of great quality and when you pay US workers minimum wage your clothing is no longer the price of Forever 21, particularly when you are only buying a small run of garments.  These pieces are HIGH quality and made by a plus size American woman, worth the cost.  I mark the prices as LOW as possible, but they are still not cheap "trend" clothes.  This isn't because we carry plus size clothes, but because we are a small business who carries American made clothes.  If you look at companies like Nasty Gal, Dolls Kill, Rachel Pally, etc who all carry sizes S-L American made brands their clothing is actually more expensive than ours. The pricing is not because we make plus sizes, but because we make QUALITY garments and are very small. The problem is not that plus size clothing is always expensive, it's that not as many companies who can afford to make cheap, sweat shop clothing currently carry plus sizes.

Do you have a twitter, facebook, tumblr, etc?

Yes we do!  You can get updates and special information by going to our About Us page and adding/friending/following Domino Dollhouse!

How do I become a model for Domino Dollhouse?

For our official photoshoots, we use models in the So-Cal area who are able to provide their own transportation to our shooting locations.  We are always looking for fresh faces, so if you are interested, please email us a dominodollhouse@gmail.com with your measurements, contact information, and a selection of close up and full length photos. If you have had experience with other sites, please include links to those sites as well.

I want to use _______ item for a photoshoot.  Do you ever provide clothing for models?

We will consider giving clothing to models for very special photo shoots or editorials.  Please contact us with information about the specific project and needs.

Do you provide clothing for stylists for online/print publications?

Yes, we are happy to work with stylists for select projects.  Please Contact Us with information about the specific project needs.

I want an item from your previous collections. Can I still get it?

Unfortunately, most items from our previous collections are not able to be re-made or re-stocked. HOWEVER, if we get enough requests for something, we may bring it (or a version) of it back. Let us know and we'll see what we can do!

 

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Domino Dollhouse is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, Domino Dollhouse has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business. 

* Free shipping is ONLY available for US shipping/domestic customers.  Total must be $150 before shipping/taxes.  Not valid with any other coupon code.